Support

Answers to the things people actually hit — and a human at the end of the line.

Frequently asked

My glasses aren’t detected

The app needs USB-C DisplayPort Alt Mode — that’s the phone pushing a real second display down the wire, not casting.

  • Confirm the phone supports DP Alt Mode output (many budget phones omit it even with USB-C).
  • Use the cable that shipped with the glasses — passive USB-C data cables often lack the DP lanes.
  • Plug the glasses in before starting playback, and accept any Android display prompt.
  • No glasses or no DP Alt Mode? The app plays on the phone screen instead, so you can still test everything.
NDI sources stutter or don’t appear

NDI is real-time network video — it needs bandwidth and a clean local network.

  • Use gigabit Ethernet or solid 5 GHz Wi-Fi; congested 2.4 GHz will not carry it.
  • Sender and phone must be on the same subnet for discovery (the app runs SDK-native discovery plus mDNS).
  • If a source drops, the app auto-reconnects with backoff — give it a few seconds before switching.
  • 4K NDI is supported, but start at 1080p to validate the network first.
How do I get the app?

It’s in closed beta on iOS and Android — there’s no public download. Request beta access: pick your platform, tell us your use case and sign the beta NDA right in the form. Accepted testers get an invite by email — TestFlight on iOS, a Google Play closed-testing link on Android — and updates then arrive automatically through the stores.

Is there an iOS version?

Yes — the iOS version is in the closed beta now, delivered through TestFlight. Request access and pick iOS (or both platforms) in the form.

How does the remote control work?

The app runs a small web server on the device. Open the admin panel, scan the QR code with any laptop or phone on the same LAN, and you get a browser remote — protected by an optional access token.

Can I brand it for my event or client?

Yes — app name, logo, colors and footer are all rebrandable per event from the password-locked admin panel. Export the finished setup as JSON and import it on every other device for identical multi-device rollouts.

Is my data collected?

No accounts, no analytics, no tracking. The app doesn’t phone home at all. Beta builds arrive through TestFlight and Google Play. See the privacy note.

Still stuck?

Email [email protected] — include your phone model, glasses model and app version and you’ll get a real answer.